Warning Notice Regarding Counterfeit Products
Thank you very much for choosing our products.
It has been confirmed that counterfeit versions of some POLA products have been circulating, mainly on domestic and international internet mail order websites.
Despite not being manufactured by POLA, these counterfeit versions are created with improper use of our company logo. Some of these counterfeit products are almost indistinguishable in appearance from authorized products, with very similar packaging. Furthermore, the content texture and coloring are also very similar, making it difficult for customers to identify a product as a counterfeit.
We do not offer appraisals, warranties, replacement of products suspected to be counterfeit, nor shall we be responsible for accidents, defects, and damages incurred by counterfeit products.
In the event you purchase and use a counterfeit product, we are concerned that these products will not only not meet customer expectations, but they may also have a negative impact on your health.
Therefore, we ask that you purchase products from the following authorized distributors to avoid purchasing counterfeit versions by mistake.
Examples of counterfeit products
The appearance (the product itself, the box, designs for items such as leaflets, and label content) is very similar. The color and texture of the contents have also been confirmed to be very similar.
These are photos of actual counterfeit products found.
These do not contain any active ingredients.
Various items have been confirmed.
*These are some counterfeit versions that have been found.
Elimination of counterfeit products
We are currently taking strict measures that include legal action in cooperation with attorneys, etc. toward offending companies that have been manufacturing or selling counterfeit versions of POLA products.
We have also taken measures to prevent counterfeit products from entering the country by registering infringing products at Japan Customs.
We will continue to make efforts toward protecting our intellectual property and brand, and to eradicate counterfeit versions, so that customers will be able to purchase our products with peace of mind.
Click here for our brand protection initiatives.
*Our brand protection initiatives are introduced on the website.
Click here for the Strengthening of Border Control Measures for Counterfeit Products (the Japan Customs website).
Click here for the Anti-Counterfeiting Campaign (the Japan Patent Office website).
*We agree with and support Japan Customs' "Strengthening of Border Control Measures for Counterfeit Products" and the Japan Patent Office's "Anti-Counterfeiting Campaign."
Click here for information on the crackdown on goods infringing intellectual property rights (counterfeit products, etc.) (in Japanese; the Ministry of Finance website).
Click here for the full version of the report on the status of goods infringing on intellectual property withheld by customs in 2023 (in Japanese; the Ministry of Finance website).
*Goods infringing intellectual property rights of our health food products are shown.
Click here for the article “Never purchase counterfeit products” (in Japanese; Japan Cosmetic Industry Association website).
Click here for the leaflet warning about counterfeit products.
To provide safe, high-quality products
Authorized distributors
To ensure the safety of your products, please purchase them from the authorized distributors listed below.
Click here for store information
Any distributors or internet mail order websites other than those listed above are selling products from unauthorized routes, with many confirmed counterfeit versions, despite claims of selling authorized products, being an authorized distributor, or POLA Beauty Directors.
Since our founding, POLA has conducted business with the desire to offer customers products directly tailored to their individual needs through counseling.
To ensure customer satisfaction based on stringent quality control, we have limited our authorized distributors to those listed above.
Please note that we do not guarantee the quality of, make appraisals for, or replace products purchased from unauthorized distributors, and also do not take responsibility for defects, skin trouble, or damages incurred by unauthorized products.
Inquiry Information
Customer Support
Business hours: 10:00 to 17:00 (excluding Saturdays, Sundays, Holidays, year-end and New Year’s holidays, and summer vacation)
Support hours: 10:00 to 17:00 (excluding Saturdays, Sundays, Holidays, year-end and New Year’s holidays, and summer vacation)